Privacy Policy

1. Our Commitment to Privacy

Compare the Charger ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit comparethecharger.com.au (the "Site") or use our services.

2. Information We Collect

2.1 Information you provide

We collect personal information you voluntarily provide, including:

• Name and email address when you register an account or contact us.
• Business details (company name, ABN/ACN, address, service areas) for installer and manufacturer accounts.
• Quiz responses used to generate charger recommendations.
• Communications you send to us.

2.2 Information collected automatically

When you use the Site, we may automatically collect:

• Technical data such as your IP address, browser type, and device information.
• Usage data such as pages visited, time spent on pages, and referring URLs.
• Cookies and similar tracking technologies (see Section 7).

3. How We Use Your Information

We use your personal information to:

• Provide, operate, and improve the Site and our services.
• Generate personalised charger recommendations from your quiz responses.
• Manage your account and communicate with you about your account.
• Connect customers with installers who have requested a quote.
• Send transactional emails (account verification, quote notifications, etc.).
• Comply with legal obligations.

We will not use your personal information for direct marketing without your consent.

4. Disclosure of Your Information

We may share your personal information with:

• Service providers who assist us in operating the Site (e.g., hosting, analytics, email delivery) under confidentiality obligations.
• Installers, but only where you have requested a quote and consented to us sharing your contact details for that purpose.
• Law enforcement or regulators where required by law.

We do not sell your personal information to third parties.

5. Data Storage and Security

Your personal information is stored on servers located in Australia or with cloud providers that maintain appropriate security standards. We take reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no internet transmission is completely secure.

6. Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by law. When information is no longer needed, we will take reasonable steps to destroy or de-identify it.

7. Cookies

We use cookies and similar technologies to maintain your session, remember preferences, and analyse traffic. You can configure your browser to refuse cookies; however, some features of the Site may not function correctly without them.

8. Your Rights

Under the Australian Privacy Principles you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Complain about a breach of the APPs.

To exercise any of these rights, please contact us via our contact page. We will respond within a reasonable time, generally within 30 days.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy at any time by posting a revised version on the Site. We encourage you to review this Policy periodically.

11. Contact

For privacy-related enquiries, please contact us via our contact page.